A plumbing problem becomes an emergency when it threatens health or safety, is actively damaging the property, prevents essential plumbing from being used, or is likely to become significantly worse before a regular appointment is available. A smaller hidden leak near electrical equipment or inside a ceiling can require faster action than a visible drip contained beneath a sink.
Burst pipes, sewer backups, gas line concerns, rapidly spreading water, and sump pump failures during heavy rain should receive immediate attention. A completely blocked toilet may also be urgent when it is the property’s only available toilet. If you can’t determine whether it’s safe to wait, call Blue Dot and describe the situation.