A furnace emergency is a failure that threatens the safety of the occupants, leaves the property without heat during dangerously cold weather, or could cause further damage if the system keeps running. The urgency also depends on who is in the home. Infants, older adults, and people with certain health conditions may be more vulnerable when indoor temperatures fall.
Gas odors, carbon monoxide alarms, smoke, sparking, and burning smells require immediate action regardless of the outdoor temperature. Leave the property when a gas or carbon monoxide hazard may be present. Don’t return until emergency personnel or the gas utility says it’s safe. If you aren’t sure if your situation is an emergency, call Blue Dot and describe the situation. Don’t use the oven, range, outdoor heater, or generator to heat the house while waiting for service.